Incident

One production investigation

Quoted

Who: one live production investigation that cannot wait on an annual agreement.

  • One case number; multiple affected systems allowed under that case
  • Quoted incident window (commonly 14–30 days)
  • Analyst count as licensed
  • Extensions quoted if the matter continues
  • Evidence remains on customer storage after expiry; production use rights end
  • Incident fees may be credited toward Annual if converted in an agreed period
Ask about Incident

Evaluation

Nonproduction product assessment

Controlled

Synthetic, demonstration, or expressly approved evaluation data only.

  • Duration: typically 14 days. Longer periods are approved exceptions with an evaluation plan—not advertised publicly
  • Users and hosts as agreed in writing
  • No production investigation use
  • Evaluation questions via sales, not production SLA
Request evaluation

Evaluation licenses are intended for nonproduction assessment and technical validation. Use on an active production investigation requires an Incident, Pilot, Annual, or MSP license. Need to use CaseScope on a live matter? Ask about an Incident license or paid pilot.

License comparison
LicenseIntended useEvidence
EvaluationProduct assessment and technical validationSynthetic, demonstration, or expressly approved evaluation data
Paid pilotTime-limited evaluation in a real operating environmentReal evidence under defined terms
IncidentOne production investigationReal case evidence
AnnualOngoing production useMultiple cases within licensed scope
MSPClient-facing production useMultiple clients/cases under defined limits

What “Quoted” means: we set a price after evaluation. It is not a hidden enterprise-SIEM number. It reflects analyst count, hosts, and whether use is evaluation, incident, or annual production. Expiration ends production use rights. Customer evidence remains on customer storage. See evaluation terms.